SHRAMBAL DISTRIBUTORS PRIVATE LIMITED
AMFI-registered Mutual Fund Distributor
ARN-29860 | EUIN-E024722
Reg. Office: 25, Dwarik Jungle Lane (Road), Bhadrakali, Hooghly – 712232, West Bengal
Corporate Office: 7, Ganpat Bagla Road, Swastik Enclave, Block-A, Room No. 302, Kolkata – 700007, West Bengal
Corporate Office: 7, Ganpat Bagla Road, Swastik Enclave, Block-A, Room No. 302, Kolkata – 700007, West Bengal
INVESTOR GRIEVANCE ESCALATION MATRIX
Your Rights as an Investor: If you have a complaint, concern, or query about your mutual fund investments through SHRAMBAL, please use the channels below. We are committed to resolving all grievances promptly and fairly. If your complaint is not resolved to your satisfaction within 30 days, you may escalate directly to SEBI SCORES or SMART ODR.
Step 1 — How to Submit a Complaint to SHRAMBAL
| Channel | Contact | Timing | What to Include |
|---|---|---|---|
WhatsAppPreferred channel | +91 98300 84878 | Mon–Sat 10AM – 6PM | Name, folio no., nature of complaint, transaction date (if any) |
Email24 × 7 receipt | shrambaldist@gmail.com | 24 × 7 | Subject: 'Grievance — [Your Name]'. Include folio no. and description. |
Walk-inBy appointment | Room No. 302, 7 Ganpat Bagla Road, Kolkata – 700007 | Mon–Fri 10AM – 5PM | Meet Vikash Didwania (Director & Compliance Officer) directly. |
⏱ Step 2 — Grievance Resolution Timeline
| Step | Action | Timeline |
|---|---|---|
| 1 | Complaint received and acknowledged by SHRAMBAL | Within 3 working days of receipt |
| 2 | Investigation and resolution — with AMC / RTA support if required | Within 30 days of receipt |
| 3 | Resolution confirmed to investor in writing (WhatsApp / Email) | Within 30 days of receipt |
| 4 | If unresolved — escalate to SEBI SCORES / ODR portal (see below) | Immediately after Step 3 |
Step 3 — Escalation Portals (If Not Resolved in 30 Days)
| Portal | Link / Contact | For |
|---|---|---|
SEBI SEBI SCORES 2.0 | https://scores.sebi.gov.in | All complaints against SEBI-regulated intermediaries. Auto-tracked. Must be resolved within 21 days. |
ODR SEBI SMART ODR | https://smartodr.in | Online Dispute Resolution — faster mechanism for unresolved SCORES complaints. |
AMFI AMFI Helpline | 1800-22-6267 (Toll Free) www.amfiindia.com | MFD-related grievances and investor education queries. |
SEBI SEBI Helpline | 1800 22 7575 (Toll Free) sebi@sebi.gov.in | Investor queries and complaint guidance. Monday–Friday 9:30 AM – 5:30 PM. |
Designated Grievance Officer
| Name | Vikash Didwania |
| Designation | Director & Compliance Officer |
| ARN / EUIN | ARN-29860 | EUIN-E024722 |
| shrambaldist@gmail.com | |
| Mobile / WhatsApp | +91 98300 84878 |
| Telephone | 033-22592323 |
| Office Hours | Monday – Saturday, 10:00 AM – 6:00 PM |
Mutual Fund investments are subject to market risks. Read all scheme related documents carefully.